- After you received our generator set, please read the user's manual that comes with it carefully. The user's manual includes an Operation, Installation, Maintenance, and repair guide -

- 1000 hrs Warranty, the amount displayed on the generator operation manual hrs meter -

- This warranty does not extend to parts affected by accidents and/or collision, corrosion or rust, normal wear, wrong fuel type or fuel contamination, use in an application for which the product was not designed, unauthorized service, or any other misuse, neglect, incorporation or use of unsuitable attachments or parts. Unauthorized alteration or any cause other than defects in material or workmanship of the product will not be covered under the warranty -

- We disclaim any responsibility for the loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty -

- If you suspect or encounter a problem with your product, you are required to contact us. Telephone support is available however you may be directed to contact our support staff directly by e-mail at suryaputra@indo.net.id -

- All products are shipped from our facilities in factory new condition. You are responsible for transportation from our facilities to your final destination. You may arrange your own shipping orders or use a known and reputable company we regularly ship with at a discounted rate. If you choose to use our method, we will follow up with the company name and tracking details when available. We ship all our new products in factory new condition. We expect them to arrive in the same condition as they left our facilities in. Upon receipt of the order, the purchaser/recipient is required to open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity, regardless of its severity, size or significance must be noted on the waybill or other shipping documents by the customer. Failure by the purchaser/recipient to note any damage, defect, or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the goods were received in good order and condition and free from any defect or non-conformity. If there is significant damage resulting from the mishandling of goods by the shipping carrier, the customer is hereby asked to refuse the shipment. Additionally, The customer must notify us, in writing, within 48 hours of receipt of the damaged, non-conforming product. In the event of shipping loss or damage, it is the sole responsibility of the purchaser to file for an insurance claim and we will offer all necessary assistance to the purchaser for that purpose. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded under the terms of any return, warranty, and/or insurance policy -

- All generator sales are final. Consider a generator purchase as if it was a motor vehicle. The moment it leaves our facilities it depreciates in value as it does with any use. If we are compelled to accept a return, it will be subject to a 30% stocking fee. It must be in its original condition. The shipping and handling charges are non-refundable -